Questions and answers
Can’t find what you need? Call 020 7237 6805 or email info@creativeit.tv.
Booking, prices and your files
How do I book a repair?
Use the online booking form. You get a job number by email straight away. Then bring the computer to our SE1 workshop, or call us to arrange a courier collection.
Do I need an appointment?
Not for the London SE1 workshop: book online and bring it in Monday to Saturday, 9am to 6pm. The Beckenham drop-off is by appointment only, so call 020 8658 4366 first.
How much does it cost to find out what is wrong?
A tear-down assessment is £45 + VAT. We open the computer and find the real fault, then quote. For data recovery the first consultation is free.
Will you charge me without asking?
No. You get a price after the assessment and nothing chargeable is done until you agree it.
Do you repair computers from outside London?
Yes. We arrange a tracked courier from anywhere in the UK, and send it back the same way.
How long does a repair take?
Most repairs take a few working days. If a part needs ordering, we tell you when it will arrive when we quote.
Is there a warranty?
Yes. Replacement parts we fit carry a one-year warranty.
Are my files safe?
We don’t wipe or reinstall anything without asking. If a drive is failing we tell you first, and we can copy your files off before any repair.
Do I have to give you my password?
Only if you want us to test it signed in or copy your files. You can create a test account for us instead.
Are prices with or without VAT?
Prices on this site exclude VAT, which is added at 20%. The price calculator shows both.
Can I track my repair?
Yes. Your job number is on the booking email; call or email with it and we will tell you exactly where the repair is.
Do you work on weekends?
Saturdays 9am to 6pm. On Sundays you can book online or email, and we reply on Monday.