Data recovery, by device
Find your laptop, hard drive or NAS by its model number to see what usually goes wrong with it and what recovery costs. The first consultation is always free.
246 models
Older laptops and Macs
2007 to 2015: MacBook, MacBook Pro, iMac, Latitude, ThinkPad, Pavilion, VAIO, Satellite and more.
53 drivesHard drives and USB drives
WD, Seagate, Toshiba, Samsung, HGST and LaCie, desktop, laptop and portable.
46 unitsNAS and Drobo
Synology, QNAP, WD My Cloud, ReadyNAS, Buffalo and every Drobo.
How we recover it
- Free first consultation: we tell you what has failed and the price before any recovery work starts.
- The drive is copied sector by sector first. Nothing is ever written to your original drive.
- Clicking, buzzing and stuck drives are opened in our clean-air cabinet; donor parts are matched by model number, firmware and production details.
- Your files come back on a new external drive, or copied to your new computer.
- Everything is kept confidential. Our working copies are deleted once you confirm you have everything.
Before you send it
- Don’t keep switching it on to see if it works: every start can make the damage worse.
- Don’t open it, tap it or put it in the freezer.
- Don’t run CHKDSK, Disk Utility First Aid or recovery software on a failing drive.
- Don’t format it when Windows or the NAS asks you to.
| Service | Price + VAT |
|---|---|
| Initial consultationFinds out whether the fault is physical or logical and the best way to recover it. | Free |
| Deleted files on a standard hard driveUp to two hours of work. | £99 |
| Clean room diagnosticFor clicking, buzzing or silent hard drives. | £79 |
| Physical recovery on a single driveLabour, plus a donor drive if one is needed. | £450 |
| SSD firmware or electronic board repairDepends on how complex the recovery is. | £450 to £650 |
| RAID 0 | £650 |
| RAID 5, 6 and 10Depends on how many drives need repair and rebuild. | £850 to £1,500 |
| NAS, 2TB (1TB + 1TB) with one drive to repair | £450 |
| QNAP or Synology RAID 5 NAS | £650 |
| External drive for your recovered filesPrice follows the market at the time. | £150 (1TB) to £250 (4TB) |
