Data recovery
Photos, work files, accounts: if a drive has stopped working, the files are usually still there. We recover from hard drives, SSDs, memory cards, RAID arrays, NAS boxes and laptops that won’t start.
Clicking or buzzing hard drives are opened in our clean-air cabinet. Nothing is written to the original drive: we copy it first, then recover from the copy.
- free consultation
- One price before any work starts
What we do
- Deleted and formatted files
- Clicking, buzzing and dead hard drives
- SSD firmware and board faults
- RAID 0, 5, 6 and 10, QNAP and Synology NAS
- Macs and laptops with soldered storage, by repairing the board
Signs it needs doing
- A drive that clicks, buzzes or isn’t detected
- A drive that asks to be formatted
- Files deleted by mistake
- A NAS showing a degraded or failed array
Prices
All prices exclude VAT. “From” prices depend on the exact model and part; we confirm the price before starting.
| Service | Price + VAT |
|---|---|
| Initial consultationFinds out whether the fault is physical or logical and the best way to recover it. | Free |
| Deleted files on a standard hard driveUp to two hours of work. | £99 |
| Clean room diagnosticFor clicking, buzzing or silent hard drives. | £79 |
| Physical recovery on a single driveLabour, plus a donor drive if one is needed. | £450 |
| SSD firmware or electronic board repairDepends on how complex the recovery is. | £450 to £650 |
| RAID 0 | £650 |
| RAID 5, 6 and 10Depends on how many drives need repair and rebuild. | £850 to £1,500 |
| NAS, 2TB (1TB + 1TB) with one drive to repair | £450 |
| QNAP or Synology RAID 5 NAS | £650 |
| External drive for your recovered filesPrice follows the market at the time. | £150 (1TB) to £250 (4TB) |
What will it cost?
Pick the computer and the job. These are our workshop prices; the final price is agreed with you before any work starts.
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Models we often see for this
Each page shows what can be upgraded on that model and its known faults. See all 417 models.
- Apple MacBook Air 11-inchA1465
- Apple MacBook Air 15-inch M2A2941
- Apple MacBook Pro 13-inch (Unibody)A1278
- Apple MacBook Pro 15-inch Touch BarA1707
- Apple MacBook Pro 13-inch, four Thunderbolt 3 ports (2020)A2251
- Apple MacBook Pro 14-inch M3A2918
- Dell XPS 13 9380
- Dell XPS 15 9560
- Dell XPS 15 9530
- Dell Latitude 5410
- Dell Latitude 3520
- Dell Alienware m15 R7
- HP EliteBook 840 G10
- HP 250 G8
- HP Victus 1616-d, 16-e
- Lenovo ThinkPad T14 Gen 2 (Intel)20W0, 20W1
- Lenovo ThinkPad X1 Carbon Gen 920XW, 20XX
- Lenovo ThinkPad E14 Gen 2
- Lenovo Yoga Slim 7 1414ITL05
- ASUS VivoBook 15X515
- ASUS ROG Strix G15G513
- Acer Aspire 3A315-56
- Acer Predator Helios 300PH315-53
- Surface Laptop 4
Questions we get asked
What should I do first?
Stop using the drive. Don’t run repair tools or keep restarting it: every attempt can make recovery harder.
How much does data recovery cost?
The consultation is free. Deleted files on a healthy hard drive are £99 + VAT. Physical recovery on a single drive is £450 + VAT plus a donor drive if needed.
How do I get the drive to you?
Book online, then bring it to the SE1 workshop or send it by tracked courier. Wrap it in an anti-static bag and plenty of padding.