LaCie Rugged data recovery
Getting the files back from a LaCie LaCie Rugged, the 1 TB to 5 TB portable usb drive. Backups and file storage on the move. Drops and knocks are the main cause of failure.
- 1 TB to 5 TB
- Portable USB drive
- USB
- 2010 onwards
Known on this model. Inside is usually a standard 2.5-inch drive with a separate USB adapter. If only the adapter has failed, the data is often fine.
What is it doing?
The noise or behaviour tells us a lot about what has failed. Tell us when you book.
| What it is doing | What it usually means |
|---|---|
| Dropped, now clicking or silent | Head damage from the drop. Stop using it. |
| Light on, not showing up | USB board, power or firmware. Don’t format it when Windows asks. |
| Broken USB socket | Socket repair or board work; on encrypted models the original board matters. |
| Asks to be formatted | The file system is damaged. Don’t format; it is usually recoverable. |
How we recover it
- Free first consultation: we tell you what has failed and the price before any recovery work starts.
- The drive is copied sector by sector first. Nothing is ever written to your original drive.
- Clicking, buzzing and stuck drives are opened in our clean-air cabinet; donor parts are matched by model number, firmware and production details.
- Your files come back on a new external drive, or copied to your new computer.
- Everything is kept confidential. Our working copies are deleted once you confirm you have everything.
Before you send it
- Don’t keep switching it on to see if it works: every start can make the damage worse.
- Don’t open it, tap it or put it in the freezer.
- Don’t run CHKDSK, Disk Utility First Aid or recovery software on a failing drive.
- Don’t format it when Windows or the NAS asks you to.
| Service | Price + VAT |
|---|---|
| Initial consultationFinds out whether the fault is physical or logical and the best way to recover it. | Free |
| Deleted files on a standard hard driveUp to two hours of work. | £99 |
| Clean room diagnosticFor clicking, buzzing or silent hard drives. | £79 |
| Physical recovery on a single driveLabour, plus a donor drive if one is needed. | £450 |
| External drive for your recovered filesPrice follows the market at the time. | £150 (1TB) to £250 (4TB) |
If a donor drive is needed we send you a link to buy it, or buy it for you at cost plus 30%, plus any import charges and VAT.
What will it cost?
Pick the closest match. The consultation is free, and the price is agreed before any recovery work starts.
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