Samsung Spinpoint M9T ST1000LM024 data recovery
Getting the files back from a Samsung Spinpoint M9T (ST1000LM024), the 1 TB 2.5-inch laptop hard drive. Laptops, PlayStation and Xbox consoles, and portable USB drives.
- 1 TB
- 2.5-inch laptop hard drive
- SATA
- 5,400 rpm
- 2012 onwards
What is it doing?
The noise or behaviour tells us a lot about what has failed. Tell us when you book.
| What it is doing | What it usually means |
|---|---|
| Clicking after a drop | Head damage from the knock. Don’t keep trying it. |
| Beeping or buzzing | Usually stuck heads on the platter. Clean-air cabinet job. |
| Not detected | Board, firmware or the laptop’s own connector. |
| Very slow or freezing | Weak heads or bad sectors. Copy it now. |
| Deleted, formatted or reinstalled | Logical recovery, from £99 + VAT if the drive is healthy. |
How we recover it
- Free first consultation: we tell you what has failed and the price before any recovery work starts.
- The drive is copied sector by sector first. Nothing is ever written to your original drive.
- Clicking, buzzing and stuck drives are opened in our clean-air cabinet; donor parts are matched by model number, firmware and production details.
- Your files come back on a new external drive, or copied to your new computer.
- Everything is kept confidential. Our working copies are deleted once you confirm you have everything.
Before you send it
- Don’t keep switching it on to see if it works: every start can make the damage worse.
- Don’t open it, tap it or put it in the freezer.
- Don’t run CHKDSK, Disk Utility First Aid or recovery software on a failing drive.
- Don’t format it when Windows or the NAS asks you to.
| Service | Price + VAT |
|---|---|
| Initial consultationFinds out whether the fault is physical or logical and the best way to recover it. | Free |
| Deleted files on a standard hard driveUp to two hours of work. | £99 |
| Clean room diagnosticFor clicking, buzzing or silent hard drives. | £79 |
| Physical recovery on a single driveLabour, plus a donor drive if one is needed. | £450 |
| External drive for your recovered filesPrice follows the market at the time. | £150 (1TB) to £250 (4TB) |
If a donor drive is needed we send you a link to buy it, or buy it for you at cost plus 30%, plus any import charges and VAT.
What will it cost?
Pick the closest match. The consultation is free, and the price is agreed before any recovery work starts.
The calculator needs JavaScript. See the price list or call 020 7237 6805.