Seagate Expansion Desktop data recovery

Getting the files back from a Seagate Seagate Expansion Desktop, the 2 TB to 24 TB desktop usb drive. Desk backups. Power adapters and USB boards fail as often as the drive inside.

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2 TB to 24 TB
Desktop USB drive
USB, mains-powered
2013 onwards

Known on this model. Inside is a standard SATA drive with a separate USB adapter. If only the adapter has failed, the data is often fine.

Hard drives opened for head and platter work

What is it doing?

The noise or behaviour tells us a lot about what has failed. Tell us when you book.

What it is doing	What it usually means
No lights at all	Often the power adapter or the USB board, not the drive.
Clicking or beeping	Head failure in the drive inside. Clean-air cabinet.
Not showing up	USB board, firmware or the drive. Don’t format it.
Asks to be formatted	File system damage. Usually recoverable.

How we recover it

Free first consultation: we tell you what has failed and the price before any recovery work starts.
The drive is copied sector by sector first. Nothing is ever written to your original drive.
Clicking, buzzing and stuck drives are opened in our clean-air cabinet; donor parts are matched by model number, firmware and production details.
Your files come back on a new external drive, or copied to your new computer.
Everything is kept confidential. Our working copies are deleted once you confirm you have everything.

Before you send it

Don’t keep switching it on to see if it works: every start can make the damage worse.
Don’t open it, tap it or put it in the freezer.
Don’t run CHKDSK, Disk Utility First Aid or recovery software on a failing drive.
Don’t format it when Windows or the NAS asks you to.

Prices
Service	Price + VAT
Initial consultationFinds out whether the fault is physical or logical and the best way to recover it.	Free
Deleted files on a standard hard driveUp to two hours of work.	£99
Clean room diagnosticFor clicking, buzzing or silent hard drives.	£79
Physical recovery on a single driveLabour, plus a donor drive if one is needed.	£450
External drive for your recovered filesPrice follows the market at the time.	£150 (1TB) to £250 (4TB)

If a donor drive is needed we send you a link to buy it, or buy it for you at cost plus 30%, plus any import charges and VAT.

What will it cost?

Pick the closest match. The consultation is free, and the price is agreed before any recovery work starts.

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